Manipal Hospital, Bangalore

A hospital is considered amongst the best, when it provides quality education and path-breaking medical services at affordable prices, which is ably supported by high-end technologies. Manipal Hospital, Bangalore, a flagship of Manipal Health Systems Private Limited, offers similar kind of services enabling patients quality healthcare, since its inception in the year 1991. Today, it treats around 1300 patients per day with 600-bed strength and growing substantially at the rate of 27 per cent to 30 per cent every year.

Significant Achievements Last Year

"We have invested over $20 million for acquisition of latest equipment in medical technologies" - R Basil Managing Director & CEO Manipal Health Systems Bangalore

According to R Basil, Managing Director and CEO, Manipal Health Systems, getting rated as a best recommended super-speciality Hospital in India by an independent organisation called Voluntary Organisation in the Interest of Consumer Education (VOICE) is the most significant achievement for Manipal Hospital. "We take pride in putting the interest of the patient above anything else and this was a reaffirmation from a neutral body," Basil says.

USP

Manipal Hospital's USP has always been 'care with a personal touch' and unyielding 'ethical practices.' "A detailed list of patient's rights is provided to the people who visit our Hospital. We also ensure that every staff of the Hospital respects the rights. Our conscience is our auditor when it comes to ethical practice," says Basil. "We also ensure that the patient is kept informed of the cost of treatment in advance and also standardising documents to minimise confusion and maximise satisfaction," adds Basil.

New Technologies

Manipal has installed flat panel cathlab in India and other advanced technologies like twin gradient MRI (1.5 Tesla) and a 64-slice CT, which are among the recent additions to their assets. Manipal Hospital also conducts bone marrow transplant through a clinical collaboration with the University of Minnesota.

Quantum of Investment

"We have invested over $20 million for acquisition of latest equipment in medical technologies and more than $50 million in recent years, in creating and improving our infrastructure. We have also invested $5 million in our IT primarily to set up a Hospital Information System, Electronic Patient Records," informs Basil. Manipal Hospital has also upgraded itself with Picture Archival Communication System (PACS).

Improve Productivity and Output

Our OPD functions over 80 per cent, more than that of normal hospitals in terms of availability to patients and have added over 30 super and sub-specialties to their services. "However, we ensure that they do not affect patient comfort and are ethical," Basil says.

CSR

Manipal Hospital offers free treatment to the patients at an adopted village Jakkur near Bangalore every week. Nearly 1500 poor patients are provided free beds and consultation for ailments per year. According to Basil, the Group has set up Manipal Foundation to cater to the funding needs of the poor and it has already spent around five crore to provide subsidised treatment to the poor patients.

Expansion Plans

The Hospital plans to add super-specialty unit in interventional neuro-radiology. "We have added six hospitals to our Group recently and these are set up in Bangalore, Salem, Vijayawada, Vishakapatnam and Mangalore. We are also in the process of finalisation of projects in New Delhi, Mumbai and Kolkata," Basil says.