Malabar Institute of Medical Sciences, Calicut

Malabar Institute of Medical Sciences based (MIMS) in Calicut was founded in 2001. In the last one year the Hospital has taken a quantum leap, expanding from 350 to 600 beds. Over the years, it has grown as one of the leading, high-tech, multi specialty hospitals with state-of-the-art tertiary care facilities and has set benchmark in standards of healthcare. The Hospital receives around 725-750 OPD patients everyday

Significant Achievements in the Last Year

MIMS has introduced an Accident and Trauma Insurance Scheme (MATIS-MIMS Accidents and Trauma Insurance Scheme) in association with National Insurance Company. This 600-bedded multi-specialty Hospital has also received the Kerala State Pollution Control Board Award for the year 2008 for the effective control of pollution and coveted as the 'best environment-friendly hospital.'

New Initiatives

The Hospital is planning to start satellite centers in nearby districts like Malappuram and Wayanad. "Full-fledged oncology and IVF units are under construction in MIMS premises. We have also initiated the medical research institute by the MIMS academy," states Dr Abdulla Cheryakkat, Medical Director. The Group is also having discussions with DM Healthcare Groups for merger and expansion nationwide. MIMS has made MoU with all the leading TPAs in India and from Middle-East to provide cashless treatment to health insurance holders.

Adopting New Technology

"Full-fledged oncology and IVF units are under construction in MIMS premises" - Dr Abdulla Cherayakkat Medical Institute Malabar Institute of Medical Sciences

MIMS has 12 fully equipped operation theatres and has facilities for conducting the super specialty procedures like open heart surgeries, beating heart surgeries, kidney transplantation, joint replacement surgeries, spine surgeries, cochlear implant surgery, complex neurosurgeries. The department of emergency and trauma care is supported by 24 hours diagnostics department and a blood bank which has component separation facility. The Hospital has Electronic Medical Record system (EMR), Management Information System (MIS), biogas plant, biometric attendance system, tele-radiology, kiosks for registering birth and death. The Hospital has invested around Rs 113 crore in the areas of Information Technology, infrastructure and medical technologies.

Quality and Patient Friendliness

"Measurable quality objectives, clinical audits, process audits, time delay studies, utilisation studies, patient flow dynamic study are done to evaluate the effectiveness and efficiency of the services and outcome. Following which corrective and preventive measures are implemented. MIMS believes that there is no upper limit for quality, charity and affection," states Dr Cheryakkat. "The quality assurance's telephone number is displayed in all prominent places of the Hospital and in rooms and wards for the patients to contact us personally to give their appreciation, suggestions, complaints or concerns. It is a 24 hours accessible number. The concerns are adequately addressed," says Dr Cheryakkat. All suggestions/ complaints are analysed and presented to the top management every week and necessary immediate actions are taken. For example, the pharmacy delay was a constant complaint for three weeks. Immediately an analysis was done and patient-centric peripheral counters were opened both for inpatients and out-patients.