Madras Medical Mission, Chennai

Madras Medical Mission (MMM) began its journey from a hired premise of another hospital in 1987. It moved to its own hi-tech 250 bedded current premises in 1995, which was inaugurated by Mother Theresa. The Hospital is known today for its Institute of Reproductive Medicine and Women's Health, The Institute of Liver and Digestive Diseases, a medical training college in Pondicherry and its flagship The Institute of Liver and Digestive Diseases.

Significant Achievements in the Last Year

The Hospital has managed to maintain a mortality rate of less than 2 per cent. It has focused on post-graduate studies in medicine in Pondicherry, named Pondicherry Institute of Medical Science (PIMS).

New Initiatives

The Hospital plans to add another 25-50 rooms in the next two - three months. The MMM has signed an MoU with the Nigerian Government to conduct 'Save the Heart Programme.' The Nigeran Government sends their patients for treatment here. It also has a similar tie-up with Tanzanian Government. These Governments will bear the cost of the treatment.

Biggest Challenges

"There is a constant pressure in investing in new technology and upgrading our existing equipment" - Mr P Ravindran CEO & Director- Administration Madras Medical Mission Chennai

The number of patients is increasing day-by-day and the Hospital is facing constant challenges in accommodating them, especially in critical care. MMM plans to add more beds to face this problem. Mounting cost on healthcare is also a major concern. "There is a constant pressure in investing in new technology and upgrade our existing equipment," P Ravindran, CEO and Director— Administration.

Patient Friendliness

The Hospital is thriving to be patient centric. "World class service is possible when our attitude is positive and when our people in this industry care for patients, not just give lip service," says P Ravindran.

Productivity and Output

The Hospital has initiated major HR programmes and it has started bearing fruits. It is conducting training and development workshops and a greater focus has been given to improve quality and productivity. The Hospital has recently improved the out patient treatment process, to reduce the waiting time and eased doctor's interface with hospital and patients.

CSR

The Hospital has treated 200 poor children across Kerala. Medical camps are conducted regularly in a frequency of one - two in a month in sub-urban areas of Chennai and Pondicherry for the deprived. It has embarked on treating 100 children suffering from cardiac problems almost free with the support from donors this year alone. The project is named 'Hrudayaragam'.

The Hospital has tied up with Narayani Hospital in Vellore recently to provide cardiac related treatment to their patients. The Hospital treats deserving international patients free of cost or at subsidised rates. It caters to patients from over 35 countries.

Long-term Vision

The Hospital works with a vision to be leaders in cardiac and infertility treatment in India. "Leadership plays a vital role in this regard, because if you don't have a vision, you perish," says Ravindran.