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Apollo Hospitals, Hyderabad
Founded in 1988 and one of the leading Hospitals of Apollo
Hospitals Group, Apollo Hospitals, Hyderabad started its operations as the first
corporate hospital in Andhra Pradesh. Today with the bed strength of 350 in
main Hospital, 200 in peripheral centers and 100 under construction and the
inflow of 370-410 patients in the OPD everyday, the Hospital has christened
itself as the first health city in Asia, better known as Apollo Health city.
Significant Achievements in the Last One Year
 The
Hospital has displayed persistent growth on many fronts in the past one year.
The launch of Apollo Health City, which is said to be the first health city
in Asia, is one of them. "We have exhibited significant achievement in
processes like medication management, discharge time, turnaround times and other
areas like infection rates, ALOS, quality related improvements," says Dr
Hari Prasad, CEO. The Hospital received coveted Global Connect Avaya —
the Customer Responsiveness Award for the third time in row.
New Initiatives
The Hospital is planning to introduce home care facility and continuum of care,
which is a part of its immediate phase I plan of expansion. An additional investment
of Rs 100 to 150 crore will be made in the next 20 months. "We are planning
to start a new day care centre, add additional 100 beds, new operation theatres
and home care. The facility will be operational by December 2008. We are also
starting a hospital in Karimnagar district in Andhra Pradesh, besides foraying
into other areas like IT, BPO, emergency services," declares Dr Hari Prasad.
Biggest Challenges
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 "We
keep on upgrading our processes and systems to ensure that the service
which we provide is patient centric"
- Dr K Hari Prasad
CEO
Apollo Hospitals, Hyderabad
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Manpower attrition, especially of nursing staff has been the
biggest challenge faced by the Hospital. However, with more motivational progra-mmes,
salary revisions, career planning and competency assessments especially catering
to nursing staff, the Hospital has been successful in finding an effective solution.
Adoption of New Technology
"We as a part of Apollo Group have always adopted latest
technologies available in the world," says Dr Hari Prasad. Recently, the
Hospital added the latest 1.5 Tesla MRI with ambient experience and 64 Slice
CT scan besides PET-CT and Cyclotron.
Quality and Patient Friendliness
The facility has set and well defined protocols for each process/ activity.
"We do monitor these activities, measure them quantitatively and then take
action accordingly. We keep on upgrading ourselves and our processes and systems
to ensure that the service which we provide is patient centric," states
Dr Hari Prasad.
Improved Productivity and Output
To improve on productivity and output the Hospital has been continuously focussing
on increasing day-care surgeries, decreasing ALOS and infection rates. Also,
the spotlight is on increasing per bed and per employee revenue and bed turns.
CSR
A significant part of the functioning of Apollo Health City revolves around
the Hospital's responsibility towards the community. SACH- Save a Child's Heart,
SAHI for the hearing impaired, CURE Foundation for cancer victims and free healthcare
screening in the community provide services to the economically challenged.
Long-term Vision
The long-term vision of the Hospital is excellence in patient care and venturing
in all spaces of healthcare including IT and research. "We know that good
care involves more than good medicine. Apollo Health City, Hyderabad thus strives
to go beyond good medicine towards good health," avers Dr Hari Prasad.
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